Complaints

Any complaint against a registered person in connection with any of the following matters (specified in section 19(1) of the Traditional Chinese Medicine Practitioners Act) should be submitted in writing:

That a registered person -

(a)

has obtained his registration by a fraudulent or incorrect statement;

(b)

has had any of his qualifications by virtue of which he was registered withdrawn or cancelled by the authority through which it was acquired or by which it was awarded;

(c)

has had his registration in any other country for the practice of traditional Chinese medicine, or for the prescribed practice of traditional Chinese medicine to which the registration relates, withdrawn, suspended or cancelled;

(d)

has ceased to carry on the prescribed practice of traditional Chinese medicine for which he is registered;

(e)

has contravened or failed to comply with any condition to which his registration is subject;

(f)

has contravened any regulation made under this Act relating to the practice and conduct of registered persons that applies to him;

(g)

has been convicted of an offence in Singapore or elsewhere involving fraud or dishonesty;

(h)

has been convicted of an offence in Singapore or elsewhere implying a defect in character which renders him unfit to remain on the Register;

(i)

has been guilty of any professional misconduct or negligence;

(j)

has been guilty of any improper act or conduct which renders him unfit to remain on the Register; or

(k)

is unable to carry out the prescribed practice of traditional Chinese medicine for which he is registered safely or effectively by reason of a mental or physical disability.

Where the complaint relates to any matter referred to in section (e), (f), (i), (j) or (k),the complaint should be supported by a statutory declaration which shall state --

(a)	the name, address, and occupation of the complainant;
(b)	the grounds of the complaint; and
(c)	the evidence supporting the complaint.

You can download the Statutory Declaration Form and Instructions here.

The complainant must state the full facts of his case and his allegations clearly in his letter of complaint against any registered TCM practitioner.

The Board may appoint an Investigation Committee to investigate into a complaint made against a registered TCM practitioner. The Investigation Committee may conduct formal inquiry on the complaint against a registered TCM practitioner and submit its investigation report and recommendations to the Board.

The Board shall inform the TCM practitioner and the complainant of the outcome of their investigations when it is completed.

Under section 19(2) of the Traditional Medicine Practitioners Act, the Board, upon considering the complaint, may decide a course of action to cancel the registration of a registered person, or to impose other measures including caution or censure him, or impose on him a penalty not exceeding $10,000, or order that his registration be subject to such conditions as may be imposed by the Board for a period not exceeding 3 years or suspend his registration for a period not exceeding 3 years. The Board may also decide to refer the complaint to an Investigation Committee to investigate further into the complaint before a decision is made.

Any person who is aggrieved by a decision of the Board under section 19 (1) or (2) may,appeal to the High Court against the decision within 30 days of the date of the decision. The decision of the High Court shall be final.

Last updated on 2 June 2009	Best viewed using IE 6.0+
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